Information We Collect and How We Use It
The term “personal information” means information about an identifiable individual, including name, address, email address, phone number and other information relating to an individual. We may collect personal information when you:
• Connect to the Internet using the Services;
• Sign up to receive newsletters and other promotional communications; or
• Contact us with a comment, question or complaint.
In order to use the Services, you may be asked to register by connecting your social media profile from one of the following 3rd party websites: Facebook, Twitter, LinkedIn, Google+, Instagram or other social media networks. If you do so, we will collect your name, email address, city, gender and other information disclosed to you at the time you connect through the social media networks. Alternatively, you may also be asked to register by providing your name, email address, city, gender, country, year of birth, and phone number. Your registration information is used to provide and otherwise administer the Wi-Fi Service, including the provision of tailored advertisements and other offers from us or our marketing partners while you are connected to the Service.
Newsletters, Text Messages and Promotional Materials
When you register to use the Service, you may also sign up to receive our email newsletter, SMS text messages and other communications. When you subscribe to our newsletter, SMS text messages or other communications, we will use your email address or phone number to send you information about our product and service offerings or those of our marketing partners. You may remove yourself from our newsletter list by clicking the “unsubscribe” link that appears at the bottom of each of our e-mails. If you have signed up to receive SMS text messages, you may unsubscribe by following the opt-out instructions provided in your SMS messages.
Contests, Sweepstakes and Promotions
When you enter a contest, sweepstakes or participate in a promotion, we may collect your name, address, phone number, email address, location, and other information you provide. We use this information to administer your participation in the contest, sweepstakes or promotion. At the time you enter the contest, sweepstakes or promotion, we may obtain your consent to send you future promotional communications. If a contest, sweepstakes or promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.
Surveys and Customer Research
From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use this information to help us understand our customers and to enhance our product and service offerings and promotions.
When you send email or other communications, we may use and retain those communications in order to process your inquiries, respond to your requests and improve the Wi-Fi Services.
Disclosure of Personal Information
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.
Service Provider Arrangements
We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who assist us with providing the Wi-Fi Services. For example, we may use service providers to host our Website and send advertisements communications on our behalf. Your personal information may be maintained and processed by our affiliates and other third party service providers in Canada, the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes. For additional information about our third-party service providers, contact us as set out below.
Sale of Business
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of The Q or as part of a corporate reorganization or stock sale or other change in corporate control.
We, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law.
When you access the Services, our servers automatically log certain information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, MAC address, location (such as GPS signals sent by a mobile device) or information that can be used to approximate your location (such as a cell ID), browser type, browser language, connection history, and the date and time of your request.
Third party links
We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.
We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and Updating Personal Information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Last modified: September 19, 2016